I havent tried other versions of outlook because 2010 is what the executives have. Jan 17, 2017 i checked the folder permissions on the oab folder. For the 64bit version of outlook 201020, you should use the x64 version of outlookaddressbookview. We have been running exchange 2010 in our company for almost a year without any problem. Find answers to exchange 2010, outlook 2007 cannot download offline address book error. In testing the issue, i attempted to browse to the oab xml file manually through my web browser. I cannot download update the global address list gal and offline address book oab on my outlook 2010 clients. Mar 24, 2014 so i have been having this issue where my users using outlook 2010 exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address book when they did that the dialog box would come up but it would just hang and sit there forever. Cant download offline address book, either it hangs or get. You can set the second profile to start automatically. Outlook 2010 error 0x8004010f while trying to download the. Sep 17, 20 if you are still using outlook 2002xp or previous, the file names wont have a u in front of their name. Having problems downloading the oab after you have migrated. I like cached mode because it acts as a buffer between the user and the.
Configure cached exchange mode in outlook 2010 rajeshs. You will see two new options in the context menu, i. So back to the main issue manually forcing download of the offline address book just hangs when attempting it in outlook 2010. Last week we lost connection to our hosted exchange server, and. I ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients. All users started to complain that they are unable to perform a download of the offline address book and they are hitting the following.
Oab not updating in outlook 2010 cache mode solutions. The exchange settings dialog box appears note that in the tree view of the oct you must click outlook profile and then select modify profile or new profile to. Microsoft outlook 2003, microsoft outlook 2007, microsoft outlook 2010, microsoft outlook 20, microsoft outlook 2016. Download oab 0x8004010f an object cannot be found solutions. Under server configurationclient access offline address book distribution i have. We recommend setting windows update to automatically download and install recommended.
Mar 31, 2010 to get started, launch outlook 2010, hold ctrl key and rightclick the outlook system tray icon. I checked the folder permissions on the oab folder. Kb2760799 fixes an issue where room finder doesnt properly populate the room list. The download never finishes, and the local oab files are not updated. I cannot downloadupdate the global address list gal and offline address book. Cant download offline address book, either it hangs or. Mar 21, 2014 ive recently stumbled upon a scenario related to downloading the offline address book which might cause confusion and hopefully this blog article will shed some light as to what is happening. Outlook hangs when connecting to exchange 2010 oab. Give outlook a few minutes to finish the process and it should start to work again. Jan 04, 2011 when an outlook 2010 account is configured to use cached exchange mode, outlook 2010 works from a local copy of a users exchange mailbox stored in an offline folder.
Note ive replaced my actual email address with emailaddress. Outlook 2007 sp2 and outlook 2010 started hanging while trying to download from exchange server. Start the exchange management console navigate to microsoft exchange microsoft exchange onpremises organization configuration mailbox select the database management tab page rightmouse click a mailbox database, go to properties in the mailbox database properties go to the tab page client settings if the offline address book. Ive recently stumbled upon a scenario related to downloading the offline address book which might cause confusion and hopefully this blog article will shed some light as to what is happening. Outlook may be slower to resolve names because there are no. May 20, 2019 in the default configuration, outlook will only try one full offline address book download in a hour period. Ive seen systems where the initial profile will have trouble downloading the oab setup a new profile and it works just fine. A previously installed addin is interfering with outlook. I had this poblem, deleting the outlook 2010 cache files usually about 6 of them, fixed the problem temporarily for me. Outlook is loading external content, such as images in an email message. When a user tries to manually update in outlook it just hangs with no errors. Once it has been cancelled, hit the work offline button. Aug 23, 2007 when an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store.
Outlook data files have become corrupted or damaged. The output of the testoutlookwebservices looks fine but does not mention any oab or owa url. In the office customization tool, in the tree view, locate outlook, click add accounts. When manually trying to download offline address book within outlook, it just hangs. Kb2597090 addresses an issues where outlook freezes when you try to download an offline address book oab that is outside a firewall. When a user tries to manually update in outlook it. Rather than waiting 24 hours for outlook to update the offline address book on its own, you can force an update via the sendreceive menu button. They are working on a fix which is expected in the november 11th public update. When you start a manual download of the offline address book oab from an. In the account name column of the reading pane list, click the account that you want to configure, and then click modify. Download offline address book freezes in outlook 2010 noticed that a new email address was not showing up in the global address list in outlook 2010 for a few executives. An attempt is counted when outlook receives a response from the server and can at least start the offline address book download.
Oct 23, 2006 the customer then linked this mailbox information store to the oab on the exchange 2007 public folder store. Start the exchange management console navigate to microsoft exchange microsoft exchange onpremises organization configuration mailbox select the database management tab page rightmouse click a mailbox database, go to properties in the mailbox database properties go to the tab page client settings if the. The oab file extension is known as offline address book and contains names, email addresses, and other contact information for microsoft outlook. Outlook not responding error or outlook freezes when you. Im using cached exchange mode, which if i turn off outlook hangs completely. Some initial investigation resulted in pointing the finger at the offline address book. For the 64bit version of outlook 2010 20, you should use the x64 version of outlookaddressbookview. Outlook does not finish send and receive of oab mcb systems. Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below in the global address list dialog box, examine the text in the the current server is. The first step is to go to sendreceive tab and hit the cancel all button. The only things it shows is regarding autodiscover urls all ok and also ews and rpc urls all. Outlook hangs attempting to download offline address book. Outlook 2007 and previous tools sendreceive download address book outlook 2010, outlook 20 and outlook 2016. The issue with the oab download not working has been investigated by the outlook product team.
Once test is complete click xml tab then check the xml for it should be something like. For different ms outlook versions, there are different methods to download outlook address book file. In the default configuration, outlook will only try one full offline address book download in a hour period. When an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store. Oct 05, 2010 outlook 2007 2010 not downloading the oab.
For all other versions, you must use the 32bit of outlookaddressbookview. So i have been having this issue where my users using outlook 2010exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address bookwhen they did that the dialog box would come up but it would just hang and sit there forever. To get started, launch outlook 2010, hold ctrl key and rightclick the outlook system tray icon. From outlook 2007, outlook downloads offline address book using the oab url from the iis managerwebbased distribution. Turn on cached exchange mode outlook microsoft office support. Having problems downloading the oab after you have. I use hibernation on my pc and not sure whether this is affecting my oab update, i rarely reboot, although i do close reopen outlook 2010 client. Outlook client fails to download the oab with error. Outlook not responding, stuck at processing, stopped. Updating the offline address book in exchange and outlook. Offline address book fails to download in exchange 2010. Exchange 2003exchange 2010 post migration galoab problem. In a slower connection environment, the offline address book is also not automatically updated.
Users on the exchange server mail using outlook 2010 client are unable to download oab and hence the gal is not being updated. Outlook 2010 released three hotfixes on february 12 20. Files in oab format can be opened with microsoft outlook 2010 in microsoft windows platforms. Sendreceive send receive groups download address book you can manually. Outlook hangs when connecting to exchange 2010 oab solutions. Go through the belowmentioned steps to download offline address book. Connection status and test email auto configuration. Outlook may be slower to resolve names because there are. Jan 12, 2012 i ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients. Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below in the global address list dialog box, examine the text in the the.
Find answers to cannot download oab from exchange 2010 from the expert community at experts exchange. Downloading the address book hangs and freezes exchange. In the meantime if you are experiencing the issue you can uninstall the update, kb 2986204 to workaround the problem. Use the following steps to determine if you are using the online gal for name resolution instead of local. Nov 29, 2009 the first step is to go to sendreceive tab and hit the cancel all button. Get solution to solve offline address book oab download failed in outlook 2016 107 using powershell. Download offline address book freezes in outlook 2010. I cannot downloadupdate the global address list gal and offline address book oab on my outlook 2010 clients. When i choose sendreceive download oab it just hangs and says processing and never completes. If you are still using outlook 2002xp or previous, the file names wont have a u in front of their name.
Aug 30, 2015 after resetting iis or recycling the oab application pool, if we run the outlook autoconfiguration test again we should see the oab url. Another benefit of running outlook 2010 in offline mode is when the email client hangs up due to large amount of data being send and received. Your appdata folder is redirected to a network location. Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below. If outlook is stuck in offline mode, see work offline in outlook. I also created a new outlook profile and autodiscover finds all the settings with just my username and password, no errors. Outlook does not have to be connected to the server to obtain a users details. Offline settings, check use cached exchange mode to download email to an outlook data file.
To further test the oab, beside manually downloading it in outlook, you can write down the oab url, paste it into the address box in windows internet explorer, add oab. The customer then linked this mailbox information store to the oab on the exchange 2007 public folder store. In the default configuration, outlook does not limit the number of attempts for differential updates. Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on that. Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on. After resetting iis or recycling the oab application pool, if we run the outlook autoconfiguration test again we should see the oab url. Cannot download oab from exchange 2010 solutions experts. Oab generation fails on ex 2010 after moved from 03. If outlook isnt working on a large or long process, move on to the next step. Aug 05, 2011 outlook 2010 released three hotfixes on february 12 20. The customer had an outlook client login and they were able to download the oab files. Exchange 2003exchange 2010 post migration gal oab problem.
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